Terms of service

PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE A BINDING ARBITRATION CLAUSE AND A CLASS-ACTION WAIVER (SECTION 26), A JURY-TRIAL WAIVER (SECTION 27), LIMITATIONS ON OUR LIABILITY (SECTION 22), AND A ONE-YEAR DEADLINE FOR BRINGING CLAIMS (SECTION 28). BY USING THE SERVICES YOU AGREE TO THESE TERMS.

1. Acceptance and binding effect

These Terms of Service ("Terms") are a binding legal agreement between you and Axis HQ, Inc. ("Axis", "we", "our", "us"). These Terms govern your access to and use of our website, software, and services (together, the "Services"). By signing up for, accessing, or using the Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference.

If you are accepting these Terms on behalf of a company, practice, or other legal entity, you represent and warrant that you have full legal authority to bind that entity to these Terms, and references to "you" refer to that entity. If you do not have such authority, or you do not agree with these Terms, you must not access or use the Services.

2. Definitions

• "Ava" means the Axis AI voice agent and related automated systems that operate as part of the Services.
• "BAA" means the Business Associate Agreement executed between you and Axis in connection with your use of the Services.
• "Customer Data" means data and content you or your users submit to, or that is generated by your use of, the Services, including PHI processed on your behalf.
• "HIPAA" means the Health Insurance Portability and Accountability Act of 1996, as amended, and its implementing regulations.
• "Order Form" means an ordering document signed between you and Axis describing the Services you have subscribed to, the fees, and the subscription term.
• "PHI" means Protected Health Information as defined by HIPAA.
• "Subprocessor" means a third-party service provider engaged by Axis to provide functions on behalf of Axis in connection with the Services.

3. Eligibility

You may use the Services only if you:

• Are a licensed healthcare practice (including dental, medical, or other licensed clinical practice) operating in the United States;
• Are at least 18 years old and have the legal capacity and authority to enter into these Terms;
• Have not previously been suspended or removed from the Services by us; and
• Are not prohibited by applicable law from receiving the Services.

We may refuse Service to anyone for any lawful reason. The Services are not available to consumers or individuals in their personal capacity.

4. Account registration and security

To access certain Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep it accurate, current, and complete. You are responsible for all activity that occurs under your account, whether or not authorized by you, except to the extent caused by Axis's own breach of these Terms.

You must maintain the confidentiality of your account credentials and take reasonable measures to prevent unauthorized use of your account. You must notify us immediately at sales@useaxis.app of any suspected unauthorized use or security incident affecting your account. We are not liable for any loss or damage arising from your failure to maintain the security of your credentials.

5. The Services

The Services include AI-powered front-desk automation for healthcare practices, including inbound and outbound voice handling via Ava, two-way SMS and messaging, patient scheduling and rescheduling, intake collection, insurance verification support, reactivation campaigns, reporting and analytics, and integrations with practice management and related systems. The specific Services, features, and capacity limits available to you are as described in your Order Form.

The Services are provided on a subscription basis unless your Order Form expressly provides otherwise. Availability of specific features may vary based on your subscription plan, jurisdiction, integration status, and configuration.

6. Subscription term, renewal, and cancellation

The initial subscription term is as set forth in your Order Form. Unless your Order Form provides otherwise, your subscription will automatically renew for successive renewal terms equal in length to your then-current term unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term. Fees for renewal terms may change; material fee increases will be notified at least thirty (30) days before the renewal term begins.

You may cancel auto-renewal by providing written notice to sales@useaxis.app. Except as required by applicable law, paid fees are non-refundable.

7. Fees, payment, and taxes

You agree to pay all fees described in your Order Form. Unless the Order Form expressly provides otherwise:

• Subscription fees are billed monthly in advance.
• Usage-based fees and overages, if any, are billed monthly in arrears.
• Payment is due within fifteen (15) days of the invoice date.
• Past-due amounts accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, plus reasonable collection costs including attorneys' fees.
• We may suspend the Services if your account is past due by more than thirty (30) days, with notice.

Fees are exclusive of taxes. You are responsible for all applicable taxes (including sales, use, and similar taxes, but excluding taxes on our net income). If we are required to collect taxes, we will invoice them to you.

8. Your responsibilities

You agree to:

• Use the Services only for lawful purposes related to operating your practice.
• Maintain all licenses, permits, and credentials required to operate your practice and comply with applicable healthcare, privacy, and consumer-protection laws.
• Obtain and maintain any patient consents and authorizations required by applicable law (including under the Telephone Consumer Protection Act, HIPAA, state wiretap and two-party consent laws, and state AI-disclosure laws) for us to deliver voice calls, SMS messages, and recordings on your behalf.
• Configure the Services, including escalation rules, disclosures, and communication cadences, to comply with law applicable to your practice and the jurisdictions you serve.
• Keep your integration credentials, staff accounts, patient records, and practice data accurate and up to date.
• Not use the Services to provide medical diagnosis, treatment decisions, or any function requiring licensed clinical judgment, and not present Ava as a clinician or licensed provider.
• Not resell, sublicense, white-label, or otherwise make the Services available to third parties without our prior written consent.
• Not use the Services to harass, threaten, defraud, or otherwise harm any person, or to transmit any content that is unlawful, defamatory, infringing, or otherwise objectionable.
• Not attempt to reverse engineer, decompile, disassemble, or circumvent the technical limitations of the Services, except to the extent applicable law prohibits restricting such activity.
• Not access, interfere with, or disrupt the Services, related systems, or the integrity, performance, or data of any other customer.
• Not use the Services to build a competing product or service.

9. Our responsibilities and service levels

We will use commercially reasonable efforts to:

• Provide the Services described in your Order Form and supporting documentation.
• Maintain commercially reasonable uptime with a target of 99.9%, excluding scheduled maintenance and events outside our reasonable control.
• Sign and comply with a BAA with you and handle PHI in accordance with HIPAA.
• Notify you of material service changes with reasonable advance notice.
• Respond to support requests within our published response times for your subscription tier.

Service level commitments, if any, that constitute enforceable remedies are set forth solely in your Order Form or in a written Service Level Agreement signed by Axis. No statement on our website or in marketing materials constitutes a service level commitment unless expressly incorporated into a signed agreement.

10. Ava is not a clinician

Ava is a software agent. Ava handles administrative tasks (including scheduling, rescheduling, cancellation, intake, insurance verification, triage routing, reminders, and reactivation outreach). Ava is not a healthcare provider and does not provide medical diagnosis, treatment, or clinical advice. Your practice's licensed providers are solely responsible for all medical and clinical judgment and for the care of patients.

You acknowledge that AI outputs are probabilistic and may contain errors, omissions, mishearings, or mistaken interpretations. You are responsible for configuring escalation procedures, reviewing AI-generated content, training your staff to handle escalated calls and messages, and ensuring that clinical and urgent matters are routed to appropriately qualified personnel. You assume the risk of any errors in AI outputs that you rely on without reviewing.

11. Acceptable use policy

In addition to the obligations in Section 8, you will not use the Services in any way that:

• Violates applicable law or regulation.
• Infringes any intellectual property, privacy, or other right of any person.
• Is deceptive, misleading, or fraudulent.
• Constitutes harassment, threats, or abuse.
• Transmits malware, ransomware, or any code or content intended to harm systems or data.
• Overburdens, impairs, or circumvents the Services or the systems on which they run.
• Violates the terms of any integration, carrier, clearinghouse, or third-party service we use to deliver the Services.

We may suspend or terminate Services for violations of this Section with or without notice, in addition to any other remedies available to us.

12. Intellectual property

12.1 Our intellectual property

As between you and Axis, Axis owns and retains all right, title, and interest in and to the Services, including the software, Ava, the Axis platform, all models, knowledge graphs, algorithms, training methodologies, documentation, and all related intellectual property rights. Except for the limited right to use the Services during your subscription, no rights are granted to you, by implication, estoppel, or otherwise. "Axis", "Ava", and the Axis logos are trademarks of Axis HQ, Inc. You may not use them without our prior written consent.

12.2 Your content

You retain all right, title, and interest in and to Customer Data. You grant Axis a worldwide, non-exclusive, royalty-free license to access, use, process, copy, transmit, display, and create derivative works of Customer Data solely as necessary to provide and improve the Services for your practice, to comply with law, and as otherwise permitted by the BAA. For PHI, the scope of Axis's use is further limited by the BAA.

12.3 Feedback

If you provide suggestions, comments, ideas, or other feedback about the Services ("Feedback"), you grant Axis a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable, and transferable license to use Feedback for any purpose without restriction or compensation. Axis will not identify you as the source of Feedback without your consent.

12.4 No use of PHI to train public models

Notwithstanding any other provision, we will not use PHI or practice-identifiable data to train, fine-tune, or improve publicly available or third-party language models or artificial intelligence systems.

13. Privacy, HIPAA, and the BAA

Our handling of PHI is governed by HIPAA and the BAA executed between you and Axis. If there is a conflict between these Terms and the BAA with respect to PHI, the BAA controls. Our handling of non-PHI personal information is described in our Privacy Policy. You represent and warrant that you have obtained all patient authorizations and consents necessary for us to perform the Services on your behalf, including under the Telephone Consumer Protection Act (TCPA), state two-party consent laws, and applicable AI-disclosure laws. You will defend, indemnify, and hold Axis harmless against claims arising from your failure to obtain or maintain such authorizations or consents.

14. Subprocessors

We engage Subprocessors to help us deliver the Services. A current list is available on request to sebastian@useaxis.app. We remain responsible for Subprocessor performance of Services provided on our behalf. We may update our list of Subprocessors from time to time and will provide reasonable notice of material changes.

15. Service modifications and beta features

We may modify, enhance, or discontinue features of the Services from time to time. If we materially reduce functionality of the Services you are paying for, we will provide reasonable advance notice and, if you reasonably object and we do not reverse the change, allow you to terminate the affected portion of your subscription and receive a pro-rata refund of prepaid fees for the unused portion.

We may offer early-access, alpha, beta, or preview features ("Beta Features"). Beta Features are provided "as is" without any warranty, service level, or indemnification, and we may modify or discontinue Beta Features at any time. Availability of Beta Features is subject to our discretion.

16. Third-party services

The Services may integrate with or permit you to connect to third-party services, products, or websites not controlled by Axis (for example, your practice management system, phone provider, eligibility clearinghouse, or payment processor). Your use of third-party services is governed by the terms and privacy policies of those third parties. We are not responsible for third-party services and do not warrant that they will operate in any particular way or be continuously available.

17. Suspension

We may suspend your access to the Services (in whole or in part) if:

• You materially breach these Terms or the BAA and fail to cure within fifteen (15) days of written notice, except where suspension is immediately necessary;
• Your account is past due by more than thirty (30) days;
• We reasonably believe your use of the Services poses a security, legal, or operational risk to Axis or other customers;
• We are required to suspend by law or by a Subprocessor or carrier; or
• Your use of the Services is in violation of the Acceptable Use Policy in Section 11.

We will use reasonable efforts to provide notice before suspending the Services, except where immediate suspension is necessary. We will restore Services promptly after the cause for suspension is resolved.

18. Termination

Either party may terminate these Terms and any active subscription for convenience at the end of the then-current term with at least thirty (30) days' prior written notice.

We may terminate these Terms and any active subscription immediately upon written notice if:

• You materially breach these Terms or the BAA and fail to cure within fifteen (15) days after receiving written notice (or a shorter period if the breach is not capable of cure within fifteen days);
• Your account is past due by more than sixty (60) days;
• You become insolvent, make a general assignment for the benefit of creditors, or become the subject of bankruptcy or similar proceedings; or
• Your use of the Services is unlawful.

You may terminate these Terms and any active subscription immediately upon written notice if we materially breach these Terms or the BAA and fail to cure within thirty (30) days after receiving written notice.

19. Effect of termination; data return and deletion

Upon termination, your right to access the Services ends. Unless otherwise agreed in writing, we will make Customer Data available for export in a standard format for thirty (30) days after termination. After that period, we will delete or destroy Customer Data, subject to our retention obligations under law and backup procedures described in our Privacy Policy. If you have ported a phone number to us, we will port it back to your carrier on reasonable request within a commercially reasonable period.

Fees paid prior to termination are non-refundable except where termination is due to our uncured material breach, in which case we will refund a pro-rata portion of prepaid, unused fees.

20. Publicity

Neither party will use the other party's name, logo, or trademarks in publicity without prior written consent, except that we may include your name and logo in customer lists and general marketing materials unless you opt out by written notice to sales@useaxis.app.

21. Warranty disclaimers

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AXIS DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

AXIS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT AVA WILL CORRECTLY HANDLE EVERY CALL, MESSAGE, OR TRANSACTION. YOU ACKNOWLEDGE THAT AI OUTPUTS ARE PROBABILISTIC AND MAY CONTAIN ERRORS. AXIS DOES NOT WARRANT ANY SPECIFIC FINANCIAL OR BUSINESS OUTCOME FROM USE OF THE SERVICES, INCLUDING REVENUE CAPTURED, APPOINTMENTS BOOKED, NO-SHOW REDUCTION, OR REACTIVATION RESULTS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY AXIS OR ITS REPRESENTATIVES CREATES A WARRANTY.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the foregoing exclusions apply to the maximum extent permitted by applicable law.

22. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS (WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE) EXCEED THE GREATER OF (A) THE AMOUNTS PAID OR PAYABLE BY YOU TO AXIS UNDER THESE TERMS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100 USD).

IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST SAVINGS, LOSS OF GOODWILL, LOSS OF USE, OR LOSS OR CORRUPTION OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

The limitations in this Section 22 do not apply to: (i) either party's indemnification obligations under these Terms; (ii) your payment obligations; (iii) either party's obligations under the BAA, which has its own liability provisions; (iv) a party's gross negligence, willful misconduct, or fraud; or (v) any liability that applicable law expressly prohibits excluding or limiting.

You acknowledge that the fees charged by Axis reflect the allocation of risk set forth in these Terms and that these limitations are an essential basis of the bargain between the parties.

23. Indemnification

23.1 Your indemnification

You will defend, indemnify, and hold harmless Axis, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claim, demand, suit, or proceeding (each, a "Claim"), and any associated liabilities, damages, losses, settlements, judgments, costs, and reasonable attorneys' fees, arising out of or relating to:

• Your breach of these Terms or the BAA;
• Your provision of patient care, advice, diagnosis, or treatment;
• Your failure to obtain or maintain required patient authorizations or consents (including under the TCPA, HIPAA, and state AI-disclosure and consent laws);
• Your violation of applicable law;
• Your negligence, willful misconduct, or fraud; or
• Content, configurations, or instructions you provide to the Services that infringe a third party's rights.

23.2 Our indemnification

Axis will defend you from and against any Claim by a third party alleging that your use of the Services, as authorized by these Terms and not modified by you, infringes that third party's U.S. patent, copyright, or trademark rights. Axis will pay amounts finally awarded against you (or agreed in settlement approved by Axis) in connection with such Claim, subject to the limitations in Section 22.

Axis has no obligation under this Section 23.2 to the extent a Claim arises from (a) Customer Data, (b) your configuration, modification, or combination of the Services with anything not provided by Axis, (c) your use of the Services in a manner that violates these Terms, or (d) Beta Features. If the Services become, or in our opinion are likely to become, the subject of an infringement claim, we may, at our option and expense, procure for you the right to continue using the Services, modify the Services to make them non-infringing, or, if neither is commercially reasonable, terminate the affected subscription and refund a pro-rata portion of prepaid, unused fees. This Section 23.2 states our sole liability and your exclusive remedy for infringement claims.

23.3 Indemnification procedures

The party seeking indemnification must (a) promptly notify the indemnifying party of the Claim (failure to do so will relieve the indemnifying party only to the extent it is prejudiced), (b) give the indemnifying party sole control of the defense and settlement of the Claim (provided that the indemnifying party will not settle any Claim without the indemnified party's prior written consent if the settlement imposes non-monetary obligations on, or admits fault by, the indemnified party), and (c) provide reasonable cooperation at the indemnifying party's expense.

24. Force majeure

Neither party will be liable for any failure or delay in performance (except for payment obligations) to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil disturbances, strikes or other labor disputes, government action, failures of the public telecommunications network or internet service providers, failures of upstream cloud providers, cyber attacks or DDoS attacks, and similar events. The affected party will use commercially reasonable efforts to resume performance as soon as practicable.

25. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

26. Binding arbitration and class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a "Dispute"), other than those excluded below, will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be seated in Wilmington, Delaware, or at another location mutually agreed to by the parties. The arbitration will be conducted by a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

YOU AND AXIS AGREE THAT ANY DISPUTE WILL BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. YOU AND AXIS EACH WAIVE ANY RIGHT TO PARTICIPATE AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate the claims of more than one party or preside over any form of class proceeding.

The following are excluded from this arbitration agreement and may be brought in court: (a) any action to enforce, protect, or concerning the validity of intellectual property rights; (b) any claim for injunctive or equitable relief relating to unauthorized use or misappropriation of information or intellectual property; (c) small-claims-court matters; and (d) any claim that, by law, cannot be subject to mandatory arbitration.

Before initiating arbitration, the party asserting the Dispute must first send a written notice describing the Dispute and proposed resolution to the other party. If the parties do not resolve the Dispute within sixty (60) days of notice, either party may commence arbitration.

The arbitrator, and not any federal, state, or local court or agency, has exclusive authority to resolve any Dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable, except that the enforceability of the class-action waiver in this Section may be resolved only by a court.

27. Jury-trial waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS. This waiver applies if, for any reason, a Dispute is heard in court rather than in arbitration.

28. Time limit for claims

ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. AFTER THAT TIME, THE CLAIM IS PERMANENTLY BARRED. This Section does not apply where applicable law prohibits shortening the statute of limitations.

29. Export controls and sanctions

The Services are subject to U.S. export control and economic sanctions laws and regulations. You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to U.S. embargo, and are not identified on any U.S. government list of restricted parties. You will not use or export the Services in violation of U.S. or other applicable law.

30. U.S. government users

The Services are "commercial computer software" and "commercial computer software documentation" as those terms are used in FAR 12.212 and DFARS 227.7202. Any use, modification, reproduction, release, performance, display, or disclosure of the Services by the U.S. Government is governed solely by these Terms.

31. Assignment

You may not assign these Terms or any rights or obligations under them without our prior written consent, except that you may assign these Terms to a successor in connection with a merger, acquisition, or sale of substantially all of your assets, provided the successor agrees in writing to be bound by these Terms. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets. Any attempted assignment in violation of this Section is void.

32. Relationship of the parties

The parties are independent contractors. These Terms do not create any agency, partnership, joint venture, employment, or fiduciary relationship.

33. No third-party beneficiaries

These Terms do not confer any rights or remedies on any person other than the parties and their permitted assigns.

34. Notices

Notices to Axis must be in writing and sent to sebastian@useaxis.app (with a copy to sales@useaxis.app), or to our principal business address set forth below. Notices to you may be sent to the email address associated with your account or through the Services. Notices are deemed given upon delivery for email and three (3) days after mailing for physical mail.

35. Electronic signatures and communications

You consent to receive communications from us electronically, including by email and through the Services. Electronic communications satisfy any legal requirement that such communications be in writing. You consent to electronic delivery and to the use of electronic signatures for any contracts, notices, and records arising out of your use of the Services.

36. Entire agreement

These Terms, together with your Order Form, the BAA, the Privacy Policy, and any other documents expressly incorporated by reference, constitute the entire agreement between you and Axis with respect to the subject matter and supersede all prior or contemporaneous agreements, understandings, and communications (whether written or oral). In the event of a conflict between these Terms and an Order Form, the Order Form controls with respect to the subject matter of the Order Form. For PHI, the BAA controls.

37. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, that provision will be modified to the minimum extent necessary to make it enforceable or, if modification is not possible, severed. The remaining provisions will continue in full force and effect. If the class-action waiver in Section 26 is held unenforceable in whole or in part with respect to a Dispute, that Dispute will be resolved in court subject to Section 27 (jury waiver).

38. Waiver

No failure or delay by either party in exercising any right under these Terms will operate as a waiver of that right. No waiver is effective unless in writing and signed by the waiving party.

39. Survival

Any provision of these Terms that by its nature extends beyond termination will survive termination, including Sections 4 (account security), 8 (your responsibilities, to the extent applicable), 12 (intellectual property), 13 (privacy and BAA), 19 (data return), 20 (publicity), 21 (warranties), 22 (limitation of liability), 23 (indemnification), 25 (governing law), 26 (arbitration), 27 (jury waiver), 28 (time limit), 34 (notices), 36 (entire agreement), 37 (severability), 38 (waiver), 39 (survival), and this Section 39.

40. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Services at least thirty (30) days before the changes take effect and will update the "Last updated" date at the top of these Terms. Your continued use of the Services after the effective date constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services and may terminate your subscription as permitted in Section 18.

41. Headings; interpretation

Headings are for reference only and do not affect interpretation. The word "including" means "including without limitation." References to "days" mean calendar days unless otherwise stated.

42. Contact

• Legal notices, subprocessor requests, security reports, and privacy matters — sebastian@useaxis.app
• Account, billing, and general inquiries — sales@useaxis.app

Axis HQ, Inc.
2261 Market Street STE 62976
San Francisco, CA 94114
United States