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AxisAxis
— HELP CENTER

Support that doesn't cost extra.

Every Axis practice gets a direct line to our team. No support tiers, no ticket queues, no weekend silence.

[01]— Contact channels
/ Three ways in

Email support

For questions about Ava's behavior, integration issues, or billing.

sales@useaxis.app

Within one business day.

Urgent issues

If Ava is down, if a patient call is mis-routing, if something needs an engineer now.

sales@useaxis.app

Within one hour during business hours. Within four hours nights and weekends.

Schedule a call

Some things are faster to talk through. Book a 30-minute call with our team.

Book 30 minutes

Next business day slots typically available.

[02]— Common questions
/ 6 answered on the homepage

Skip to an answer.

Every question jumps to the full answer on the homepage FAQ.

  1. Will Axis replace my front-desk staff?
  2. How long does integration with my PMS take?
  3. What if Ava doesn't understand a patient?
  4. Is this HIPAA compliant?
  5. What happens if we cancel?
  6. Can I try it before I commit?
— System status
AxisAxis
Operational

User reports show no current problems with Axis.

Axis answers inbound clinic calls, books appointments, and runs the front desk for independent dental and primary care practices. The voice infrastructure, the language layer, and the PMS sync are all monitored 24/7 against a 99.95% uptime target.

Voice pickup< 2sP95, last 30 days
Uptime target99.95%Rolling 12 months
Incident response< 15 minOn-call, every hour

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