Unanswered daily
037%
of inbound calls, industry avg
0·37%
MGMA 2024 · 2–15 provider practices
Never miss a call.orNever miss a patient.
HIPAA-compliant workflows·<1.2s response·24/7 coverage·Live in 2 weeks
The problem Axis solves
The problem
SourcesMGMA 2024 Practice Operations Report · PatientPop Sentiment Survey35%ofpatientcallstoindependentclinicsgounanswered.Theaveragepracticeloses$265,000ayeartomissedcallsalone.Axisisthefix.
— The cost of missed/ 5:47pm
What happens at 5:47pm when the phone rings and no one answers.
Every unanswered call is a patient who called the next clinic on their list. Here’s what that looks like across a typical independent practice — before Axis.
Lost annually
0$265K
per practice, median
0·$265K
New-patient LTV × miss rate
After hours
048%
of calls go to voicemail
0·48%
Evenings, weekends, holidays
Never call back
080%
of patients who hit voicemail
0·80%
They call the next clinic on the list
— Axis answers every one of theseHear her pick up a live call
Inside the Axis platform
ava.useaxis.app/callsRECORDING · 01:24
Incoming call
UC
Unknown caller
(512) 555-0142
On call·01:24
Ava handling · intent detected
- Line
- Twilio · US
- Latency
- 0.94s
- Transfer
- Not needed
Live transcript
- AvaHi, this is Ava from Westlake Family Dental. How can I help you today?
- CallerHi, I need to book a cleaning appointment.
- Intent: new_appointment · routine
- AvaI can help with that. Are you a current patient with us?
- CallerNo, it would be my first time.
- AvaWelcome! Let me grab some information. Can I get your full name and date of birth?
- CallerJordan Walker, March 3, 1992.
- Match: Dr. Martinez · Tue 2:30pm
- AvaGot it, Jordan. Do you have dental insurance you'd like me to verify today?
Patient context
- Name
- Jordan Walker
- DOB
- 03 · 03 · 1992
- Phone
- (512) 555-0142
- Reason
- Cleaning · routine
- Patient type
- New
- Last visit
- None on file
- Insurance
- Delta Dental (verifying…)
- Provider pref
- Any hygienist
Ava will book at first available Tue / Wed PM.
- [14:22]Patient picked up
- [14:22]Ava introducing
- [14:23]Intent: booking
- [14:24]Confirming slot
- [14:25]Booked · sent to PMS
HIPAA compliant·<1.2s response·24 / 7 availability·BAA-ready
— Connects to what you already run/ read + write
Your front desk. Your systems.
Wired together in 2 weeks.
Axis reads and writes to your practice management system and rides on your phone line — Twilio underneath, Ava on top. You don’t migrate. You plug in.
Practice management· Read + write to your charts6 / 6live
Open DentalLive·Dental
DentrixLive·Dental
EaglesoftLive·Dental
athenahealthLive·Primary
eClinicalWorksLive·Primary
Curve DentalLive·Dental
Voice + messaging· Your line, her voice2 / 2live
TwilioLive
AvaLive
— SDK access and custom integrations on requestTalk to sales
[01]Powerful platform
/ 1 · 4Front desk at full strength.
Execute the patient workflow with precision. Answer every call, automate intake, verify insurance, and recover no-shows — all from one platform.
— Automate·— Deploy AI·— Connect·— Report
— Automate everything
You're in control.
Automate even the most complex patient workflows with our intelligent engine. From new patient intake to recall campaigns, Ava runs it while your team runs the practice.
Explore automationsFlow · new-patient intakeLive
— Deploy AI
Ava handles every conversation.
A voice model trained on clinical workflows. Ava understands triage, insurance, and scheduling — and knows when to loop in a human. Yes, even the 2am ones.
Hear AvaTranscript · live callRecording 01:24
- Ava[00:02]Hi, this is Ava from Westlake Family Dental. How can I help you today?
- Caller[00:06]I'd like to book a cleaning appointment.
- Ava[00:09]Of course. Are you a new patient or an existing one?
- Caller[00:14]New — first time calling in.
- Ava[00:16]Welcome. What afternoons work for you this week?
- Caller[00:20]Tuesday or Wednesday would be best.
Reasoning · system logThinking
- [00:02]INTENT→ new_appointment
- [00:05]NEW_PT→ yes
- [00:09]URGENT→ no (routine cleaning)
- [00:14]PREF→ Tue/Wed PM
- [00:18]MATCH→ Dr. Martinez, Tue 2:30pm
- [00:19]CONFIRM→ booked
— One system of record
Every tool you already use.
Ava plugs into your EHR, your phone line, and your charts on day one. No migrations. No ripping out what works. Your data stays yours — Ava just makes it useful.
See all integrationsIntegrations · sync statusAll live
Axis core
Open DentalLive
DentrixLive
TwilioLive
athenahealthLive
eClinicalWorksLive
AvaLive
EaglesoftLive
Curve DentalLive
Live connection·8 integrations · 2 categories
— Know what’s happening
See what your front desk is actually doing.
Every call, every outcome, every dollar recovered — measured in real time. Stop guessing what your phones are costing you. Start running the practice on data.
Tour the dashboardReport · last 30 daysUpdated 2m ago
Calls answered · last 30 days
247
+12%
Appointments booked
68
+9%
No-shows prevented
14
+4
Revenue recovered
$14,280
+$3,420
Calls answered · trend
247+12%
30d
+12% vs last month
— 30-day pilot/ no commitment
Start with a 30-day pilot.
Onboard in 2 weeks. Cancel any time. If Ava doesn’t pay for itself in the first month, she leaves with no questions.
Book a demoNo contract. Cancel any time.
2-week setup·No contract·BAA included
[02]Practice-native
/ 2 · 4Trained for your specialty.
The same Ava. Different reflexes. Each practice type gets a model tuned to its calls, scripts, and clinical edges — out-of-the-box.
Family dental
Cleanings, crowns, and families of five.
Ava handles new-patient intake, insurance eligibility, and recall — the three things that run your chair utilization.
Intake · Family dentalAuto-filled
- Reason for visitCleaning + exam
- How long since your last cleaning?14 months
- Any tooth sensitivity?Mild · upper right
- Current insurance?Delta Dental PPO
Ava · Family dental voiceLive
- AvaHi, this is Ava from Westlake Family Dental. How can I help?
- CallerI'd like to book a cleaning.
- AvaOf course — it's been about a year since your last visit. Let's find you something this week.
- CallerTuesday afternoons are best.
- AvaTuesday 2:30 with Dr. Martinez. I'll text you the confirmation.
— Why clinics pick Axis/ head-to-head
The alternative is already failing.
Most practices still route missed calls to a human answering service or a generic SaaS phone menu. Here’s how Axis compares — side by side, no marketing language.
| Capability | AxisLive | Answering servicesThe incumbent | Generic AI phoneCommodity AI |
|---|---|---|---|
| Built for independent dental + primary care | Yes | No | One-size-fits-most |
| Books directly into your PMS | Yes | Manual handoff | Partial |
| Collects intake before the visit | Yes | Sometimes | No |
| Verifies insurance eligibility on the call | Yes | No | No |
| Handles after-hours calls | 24 / 7 | Business hours | 24 / 7 |
| HIPAA-compliant by default, BAA included | Yes | Varies | Add-on |
| Trained on your clinic's voice + specialty | Yes | No | Generic script |
| Response latency under 1.2 seconds | Yes | Ring + wait | ~3 – 5s |
| Monthly billing, no annual lock-in | Yes | 6-month minimum | Annual contract |
| Usage-based, not per-seat | Yes | Per-operator billing | Per-seat tiers |
Built for independent dental + primary care
AxisYes
Answering servicesNo
Generic AI phoneOne-size-fits-most
Books directly into your PMS
AxisYes
Answering servicesManual handoff
Generic AI phonePartial
Collects intake before the visit
AxisYes
Answering servicesSometimes
Generic AI phoneNo
Verifies insurance eligibility on the call
AxisYes
Answering servicesNo
Generic AI phoneNo
Handles after-hours calls
Axis24 / 7
Answering servicesBusiness hours
Generic AI phone24 / 7
HIPAA-compliant by default, BAA included
AxisYes
Answering servicesVaries
Generic AI phoneAdd-on
Trained on your clinic's voice + specialty
AxisYes
Answering servicesNo
Generic AI phoneGeneric script
Response latency under 1.2 seconds
AxisYes
Answering servicesRing + wait
Generic AI phone~3 – 5s
Monthly billing, no annual lock-in
AxisYes
Answering services6-month minimum
Generic AI phoneAnnual contract
Usage-based, not per-seat
AxisYes
Answering servicesPer-operator billing
Generic AI phonePer-seat tiers
— The difference
Axis isn’t just better at answering. It’s the only one built for independent dental and primary care practices from the ground up. Everything else is retrofitted.
From the founders
From the founders
The front desk is the most underappreciated job in healthcare.
We’ve been thinking about this problem for three years. Ava is the result.
[03]Build fast
/ 3 · 4Live in 2 weeks.
From first call to answering your patients in a week. No consultants. No six-month deployments. A clinician-grade system that ships like a product.
- Day 0Kickoff
30-minute call. We learn your phones, your scheduling, your voice.
- Day 3Ava provisioned
Your number forwards to Ava. A staging line is live.
- Day 7PMS connected
Open Dental, Dentrix, athena — read + write, secured.
- Day 10Dry-run calls
We shadow Ava on test calls. You listen, we tune.
- Day 14Live on your line
Ava picks up patients tomorrow morning.
— The 2-week SLA
If you’re not live in 2 weeks — your first month is free.
No carve-outs, no fine print.
[04]Built for scale
/ 4 · 4Production-grade. From call one.
Ava runs on the same infrastructure we’d bet a hospital on. Encrypted, audited, redundant — with the latency of a receptionist and the availability of a cloud service.
- Uptime target
- 99.9%
- Response latency
- <1.2s
- Always on
- 24/7
- + SOC 2 Type II
- HIPAA
Redundant voice infra
First token to voice
Nights, weekends, holidays
BAA on signature
— As of April 2026 · updated monthly
— Security by default
Compliance isn’t a feature. It’s the baseline.
PHI encrypted at rest and in transit. Access logs on every call. No patient data leaves your BAA perimeter — not to a third-party model, not to an analytics pixel, not anywhere you didn’t approve.
- HIPAACompliant
- SOC 2Type II
- EncryptedAES-256 · TLS 1.3
- BAAOn signature
HIPAA one-pager
For your compliance officer · PDF
— Do the math
See what your missed calls are actually worth.
Three numbers from your practice. That’s all we need.We’ll show you what leaves the front desk every week — and what Axis would bring back.
[01]Your practice size
How many providers?
4
Dentists, hygienists, NPs, MDs — anyone who books patients.
[02]Inbound call volume
Calls per week, total.
505001,0002,000
Typical independent practice: 200–800 calls per week.
[03]New patient value
What's a new patient worth to you?
First-year revenue from a net-new patient. Industry medians.
Today · what you’re losing
264,350 $264,350
revenue
/ year
in lostrevenue
Revenue walking out the door every year — calls missed, voicemails ignored, new patients gone to the practice down the street.
New patients lost
311
Calls missed annually
7,280
With Axis · year one revenue back
198,263 $198,263
revenue
75%
of missedrevenue
Revenue recovered in the first twelve months — calls answered, patients booked, intake captured. Based on pilot benchmarks.
The breakdown
- New patients recovered
- 233
- Weekly revenue recovered
- $3,813
- Payback on Axis (estimated)
- < 30 days
- Per provider, per month
- $4,130
Math is conservative. Built from MGMA 2024 industry data and our own pilot benchmarks. Your actual numbers may be higher.
— Questions clinic owners ask/ 6 · answered straight
Before you
book a call.
The 6 things every independent dental and primary-care owner asks us. Answered straight.
No. Axis handles the 30–40% of calls that currently go to voicemail — after-hours, during lunch, during cleanings. Your staff keeps the in-person patients. Ava picks up when they can't. Think of it as extending your team's hours from 9–5 to 24/7, without hiring anyone.
— Still have questions?sales@useaxis.app
— Get started/ Live · accepting pilots
The next patient calls in 3 minutes.
Pick up or lose them.
See Axis answer a live call. We’ll book a 15-minute demo today if you’re free, or the first available slot this week.
San Francisco, CA24 / 7