[01]— Sample calls

/ 5 live scenarios

Inbound · New patientDental · 1m 58s

New patient, Saturday afternoon, chipped tooth

0:00Press play0:00

Voice

First-time caller chipped a tooth the night before. Ava triages the pain, captures the new-patient details, runs Delta Dental eligibility live, and books into Dr. Taylor's first available Monday slot — all in under two minutes.

Delta Dental verified live
New-patient demographics captured
Booked + SMS confirmation

Transcript23 turns

Caller
“Hey, um, hi. So I, uh, I think I chipped a tooth last night and it's kinda starting to hurt? Like, can I get in to see somebody?”
Ava
“Oh no, sorry to hear that. Yeah, let's get you in. Quick thing, is the pain pretty manageable or are we talking like, you need to be seen today?”
Caller
“No no, it's manageable. Just kinda stings when I drink something cold.”
Ava
“Okay gotcha. Have you been to Taylor Dentistry before, or first time?”
Caller
“First time, yeah.”
Ava
“Cool, welcome. Can I grab your name?”
Caller
“Yeah, John, John Martinez.”
Ava
“Thanks John. And the best number to reach you?”
Caller
“512 555 0142.”
Ava
“Got it. Do you have dental insurance you wanna use?”
Caller
“Yeah, Delta Dental PPO.”
Ava
“Perfect, do you have your member ID on you? I can check your benefits real quick while we're talking.”
Caller
“Uh yeah, hold on… it's 8 4 7 2 9 1 5 5 0.”
Ava
“Cool, one sec, lemme pull that up…”
Eligibility check, ~2s
Ava
“Alright John, good news, your plan's active. Delta covers preventive at 100%, basic stuff like fillings at 80%, and you've got a $50 deductible that hasn't been hit yet this year. So for the chipped tooth you're probably looking at 50 bucks plus around 20% of the restoration. Team'll give you the exact number when you come in.”
Caller
“Okay yeah, that works.”
Ava
“Great. For a new patient exam plus the chipped tooth, I've got Monday at 9:30 in the morning, or Tuesday at 2 PM with Dr. Taylor. Which one works?”
Caller
“Uh, Monday. 9:30.”
Ava
“Done, you're booked. Last thing, cool if I shoot you a text with confirmation, the new patient forms to fill out before you come in, and a reminder Sunday night?”
Caller
“Yeah for sure.”
Ava
“Awesome. You'll get that text in a minute. Anything else I can help with?”
Caller
“Nope, that's it. Thanks.”
Ava
“Take care of that tooth John. See you Monday.”

Played live on demo · with your scripts, your PMSHear it live on your number

[02]— What you hear

/ Design targets

Pickup time< 2s

Ava answers before a human would pick up the receiver. Every call, every hour.

Turn latency< 800ms

The delay between a patient finishing a sentence and Ava replying. Below the threshold where AI starts feeling robotic.

LanguagesEN + ES

Spanish end-to-end with dental vocabulary tuned for accent handling. More languages in deployment.

[03]— What she can do

/ Live on every call

Book new patients

Full demographics, insurance capture, real-time eligibility where supported, matched to provider and operatory availability.

Reschedule and cancel

Finds the existing appointment, suggests alternatives that respect your scheduling rules, confirms via SMS.

Verify insurance live

Carrier, member ID, group number captured and matched. Eligibility fired to your clearinghouse where connected.

Triage emergencies

Dental and medical triage protocols you configure. Pages on-call provider with a full patient summary via SMS.

Handle intake

Demographics, medical history, medications, allergies, consents — written directly into your PMS or EHR.

Escalate to a human

Transfers to your team during hours, captures a detailed callback request after hours. Never dumps to voicemail.

— Hear her live

Have Ava call your own phone.

Book a 15-minute demo. We'll point a staging line at your mobile and you can hear Ava answer, book, and handle triage in real time — with your practice's scripts, not a canned demo.

Book a live demo15 minutes. A real call to your phone. No slides.